Pleased CX Day! As soon as once more, we’re thrilled to affix this international celebration of “Buyer Expertise” (CX), a day devoted to celebrating the wonderful work throughout the globe that our prospects and companions have been capable of obtain by harnessing the ability of Cisco Buyer Expertise (CX)!
This 12 months, we’re spotlighting a number of the work finished by Cisco prospects and companions. Workday, Expo Metropolis Dubai, and Knowledge #3 have leveraged the “artwork and science of CX.” These organizations have navigated advanced challenges and set new requirements of their respective industries. Their tales are a testomony to the influence of the artwork and science that’s CX!
Workday: Enhanced consistency, safety, and quicker deployments with automation
Workday, a frontrunner in enterprise cloud functions for finance and human assets, sought to boost consistency, safety, and velocity of deployments via automation. Cisco Providers as Code enabled Workday to realize these targets, making certain quicker and safer deployments. The collaboration between Workday and Cisco highlights the artwork of making a seamless consumer expertise and the science of leveraging automation to drive effectivity and safety.
Expo Metropolis Dubai: Setting the requirements for sustainable practices in international occasions
Expo Metropolis Dubai was chosen to host the United Nations Local weather Change Convention (COP28) in 2023. The problem was to reuse present community infrastructure to create a sustainable answer for the occasion. Along with Cisco Providers, Expo Metropolis Dubai was capable of repurpose over 90% of its present community infrastructure. The outcome was a community connecting 70,000 delegates throughout 120 buildings, with zero IT incidents reported. This story demonstrates the artwork of sustainable occasion internet hosting and the science of repurposing an present community infrastructure.
Knowledge#3: Driving renewals and enterprise outcomes via a lifecycle strategy
Knowledge#3, an Australian-based Cisco associate, has absolutely embraced a lifecycle mannequin to speed up software program adoption. In its buyer success apply, the Knowledge#3 staff leverages the newest and best Cisco’s options, associate gives, and instruments, from Success Tracks to the LCA portal and the LCI adoption program. Over the previous few years, the group has expanded its staff of Buyer Success Managers throughout the nation, resulting in a 20-point enhance in renewal charges in sure accounts. Knowledge#3 has additionally invested closely in certifications, coaching, and technical experience in partnership with Cisco to ship distinctive buyer expertise.
Cisco CX is laser-focused on driving significant change to assist organizations throughout numerous industries obtain optimum enterprise outcomes and set new requirements in buyer expertise.
As we have a good time CX Day, these examples remind us of the vital function that customer-centric options play in fostering innovation, sustainability, and operational excellence. These tales additionally reinforce that constructing higher outcomes takes artwork and science. The science of our know-how just isn’t sufficient to get the job finished with out the artwork of implementation and deployment practiced by skilled buyer expertise professionals working in tandem with prospects and companions. Our staff joins the artwork and science of CX collectively.
To study extra about our prospects, go to our Buyer Tales Index – a catalog that highlights how Cisco providers prospects are remodeling and driving influence around the globe.
In case you are eager about sharing your personal buyer story, join with us at cxcustomerstories@cisco.com . We’d love to listen to from you!
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