Nothing is extra rewarding for our Buyer Expertise crew than recognizing our prospects’ success. Every year at Cisco Dwell Melbourne, we spotlight a bunch of progressive prospects with our Cisco CX Buyer Hero Awards.
Every buyer who receives an award has demonstrated excellence of their class. Each was chosen from a number of nominations acquired throughout numerous industries inside the APJC area. For sure, these awards are aggressive. I’m honored to showcase this yr’s winners, please be part of me in congratulating them!
World Class Cybersecurity: East Japan Railway Firm
This award is introduced to a buyer who has partnered with Cisco Companies to efficiently strengthen its safety and proactively defend and defend its IT infrastructure. The winner is East Japan Railway Firm, which wants to guard a number of programs together with station workers terminals, networks, and ticketing programs. By way of a mix of Cisco safety merchandise and Cisco CX the corporate has skilled no outages as a result of safety points this yr. Yoshihiro Sekiguchi, Deputy Director of the Safety Countermeasures Workplace of the ICT Infrastructure Headquarters, and his crew have carried out environment friendly SOC operations with 250 billion classes and 400 billion information and lowered the time to arrange reviews required by authorities ministries.
Hisashi Ishikawa of Cisco accepts the award on behalf of East Japan Railway Firm
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Distinctive Innovation: Hana Financial institution
The Distinctive Innovation Award is for a Cisco buyer who achieved superb improvements via collaboration with Cisco CX. This yr’s winner is Hana Financial institution, who ranked primary in buyer expertise and income in 2024 whereas offering progressive digital platforms to offer dependable monetary companies 12 months per yr. Kyoojin Shin, Director of Cloud Division, and his crew labored with Cisco Buyer Expertise and achieved 100% of their preliminary digital transformation targets inside one yr, together with SDN conversion and knowledge middle growth. As well as, they succeeded in accelerating their subsequent migration mission by one full yr, all whereas automating a number of main adjustments and rising their general work effectivity by 50 %.
Jungsoo Park accepts the award on behalf of Hana Financial institution!
Excellent Automation: KDDI
The Excellent Automation Award goes to a buyer who partnered with Cisco CX to dramatically enhance IT operations via automation. The winner is Japanese telecommunications service supplier KDDI. By way of collaboration with Cisco buyer success, Takumi Nakamatsu, Architect of IP/MPLS Spine, and his crew at KDDI are reworking and modernizing community operations by combining generative AI and Cisco Community Companies Orchestrator (NSO). They’re additionally working to take away guide duties and simplify pre-deployment assessments with the purpose of lowering complete guide duties by greater than 50 %.
Please be part of us in congratulating Takumi Nakamatsu and his crew at KDDI!
Digital Transformation Luminary: Hong Kong Jockey Membership
Our Digital Transformation Luminary Award is introduced to a buyer who has efficiently embraced a powerful digital transformation via a partnership with Cisco CX. This yr the award goes to the Hong Kong Jockey Membership, a world-class racing membership with companies together with Racing, Betting & Leisure, Membership and Charities. Dedicated to modernizing their community infrastructure with future-facing capabilities, Gary Delooze, Govt Director, IT, and his crew have partnered with Cisco to create a transformational resolution primarily based on Cisco ACI+SDWAN+SDA applied sciences. By way of this transformation journey, The Membership goes to have a extra scalable, safe and resilient infrastructure that may accommodate its future development, serving thousands and thousands of consumers and conducting billions of transactions yearly. Gary’s crew can also be collaborating with Cisco CX crew on observability options to boost the power to detect and reply to incidents, safeguard the companies and improve the digital experiences of the Membership’s members and prospects.
Flora Fang, Managing Director, CX Better China, of Cisco accepts the award on behalf of Hong Kong Jockey Membership!
Operational Excellence: LG CNS
Our Operational Excellence Award goes to a buyer realizing tangible and compelling outcomes utilizing Success Tracks. This yr, that award goes to LG CNS, a frontrunner in digital transformation and digital enterprise innovation, offering companies to all kinds of firms. LG CNS maintains “LG-Web,” the MPLS-based spine community offering connectivity companies to all LG subsidiaries. By way of collaboration with Cisco CX, Younger Mi Lee, VP Head of Cloud Community Enterprise Division, and her crew present is the best high quality of community companies whereas minimizing disruption.
Hyung Guk Kim of LG CNS accepts the awardÂ
AI Trailblazer: HCLTech
The AI Trailblazer is a buyer who partnered with Cisco CX to arrange its infrastructure for AI. The winner is HCLTech, a worldwide expertise firm that gives companies and merchandise to assist companies rework digitally. Mr. Ramana SV and his World IT (GIT) crew at HCLTech had been trying to revolutionize the wi-fi infrastructure with Cisco Wi-fi Options, AI Enhanced RRM, and Wi-fi Assurance. Collectively, HCLTech, Cisco CX & Buyer Success automated all the deployment, future-proofed the community with Wi-Fi 6E expertise, and leveraged AI-Enhanced Radio Useful resource Administration (RRM) and AI Ops to optimize wi-fi configurations. Now, HCLTech has seamless Wi-Fi protection throughout a number of Campuses / services, with an enormous efficiency increase, and a major discount in implementation time, setting new benchmarks for person expertise with strengthened safety. Be a part of me in congratulating HCLTech, GIT Group on successful this yr’s AI Trailblazer Award!
Harish Kelath accepts the award on behalf of HCLTech
Business Accelerator: Niterra
This award goes to a buyer that’s main innovation in its business. The winner is Niterra, a serious producer of automotive ignition components and automobile digital parts. Niterra wished to modernize its infrastructure to have the ability to reply to quickly altering enterprise wants and to guard factories from the rising menace of cyber assaults. Kazuyuki Kimura and his crew at Niterra, along with Cisco CX, have accomplished a Cyber Imaginative and prescient Evaluation to develop a extra superior, versatile and safe Operational Know-how (OT) infrastructure. IT and OT are more and more separated and they’re transferring towards a brand new IT infrastructure with visibility and optimum safety menace safety.
Itaru Urikura, Cisco Buyer Supply Safety Architect, accepts the award on behalf of Niterra
CX Buyer Hero of the Yr Award: ColesÂ
This pinnacle CX award goes to the shopper who has achieved the strongest general enterprise outcomes via collaboration with Cisco CX. The winner is Coles Supermarkets, a nationwide full-service grocery store retailer with greater than 1,800 stores throughout Australia. Hong-Sin Lim and his crew partnered with Cisco CX to enhance and optimize community operations at Coles, enormously enhancing crew members’ expertise, lowering time to resolve points, and lowering danger to key purposes within the supermarkets. Key outcomes embrace:
- 99% community uptime in LAN and WAN environments over the previous yr enabling  an “At all times on and Safe” community for grocery store shops
- Simplified monitoring and baselines of grocery store shops
- 50% improved decision time with HTEC crew as a result of deal with vital points
- 300% enchancment in time to triage perceived wi-fi points and allocate points to acceptable crew
- Automation of software program improve is predicted to considerably cut back time for OS improve, enhancing productiveness and liberating up worker time for extra progressive tasks
- Proactive monitoring utilizing a single dashboard helps to rapidly determine points and has lowered time to remediate by greater than 50%
Please be part of us in congratulating Hong-Sin Lim and his crew at Coles!
Discover our Cisco CX Superheroes At this time
To be taught extra about our buyer heroes and their tales, go to our Buyer Tales Index – a catalog of tales highlighting how Cisco companies prospects are reworking and innovating to drive impression of their organizations and internationally.
See a few of our most up-to-date tales right here:
- NYC Well being + Hospitals – Setting new requirements in the US’ largest municipal well being care supply system.
- Workday – Enhancing consistency, safety, and sooner deployments with automation
- United Airways – Taking the passenger expertise to new heights with Agent on Demand
If you wish to share your buyer story, join with us at cxcustomerstories@cisco.com. We’d love to listen to from you! Keep tuned for extra CX updates!
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