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IBM Consulting, the skilled companies arm of IBM, right this moment introduced the plan to broaden its partnership with Amazon Net Companies (AWS) and re-engineer their joint options for enterprise shoppers with generative AI, focusing on three areas to begin: contact facilities, cloud worth chain and provide chain.
“Enterprise shoppers are on the lookout for professional assist to construct a method and develop generative AI use instances that may drive enterprise worth and transformation — whereas mitigating dangers,” mentioned Manish Goyal, senior companion and international AI & analytics chief at IBM Consulting, in a press launch assertion. “Paired with IBM’s AI heritage and deep experience in enterprise transformation on AWS, this suite of re-engineered options with embedded generative AI capabilities may also help our mutual shoppers to scale generative AI purposes quickly and responsibly on their platform of selection.”
Along with the GenAI choices, the corporate additionally plans to coach as many as 10,000 of its consultants on AWS generative AI companies and make watsonx companies out there on the cloud platform. The latter will make it simpler for enterprises to make use of IBM’s information, AI, and safety options by AWS.
Key options reimagined with generative AI
For contact facilities, the businesses are upgrading IBM Consulting CCM (contact heart modernization), the excellent managed service that mixes contact heart capabilities of Amazon Join with a number of IBM-specific options like Watson Assistant and omnichannel integration.
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IBM mentioned the providing will now use generative AI for summarizing and categorizing voice and digital interactions, simplifying the switch from a chatbot to a stay agent.
Whereas gen AI-powered CCM will enhance contact heart operations, IBM Platform Companies on AWS will use the know-how to assist groups higher handle all the cloud worth chain, ranging from IT Ops and automation to platform engineering. In response to the corporate, generative AI-powered options like clever subject decision and observability will allow customers to boost enterprise serviceability and availability for purposes hosted on AWS.
Equally, provide chain professionals will get a generative AI-powered digital assistant on AWS that can speed up workflows and assist them optimize inventories, cut back prices, streamline logistics and assess dangers.
What’s extra from IBM and AWS?
Past the re-engineered options, IBM Consulting plans to make AWS generative AI companies, equivalent to Amazon SageMaker, CodeWhisperer and Bedrock, out there on its proprietary IBM Consulting Cloud Accelerator to assist enterprises modernize on AWS. It additionally plans to work with the cloud main to coach 10,000 of its consultants on the highest use instances and greatest practices for these companies by the top of 2024.
Lastly, the corporate will take its personal information and AI to AWS. To do that, watsonx.information, a fit-for-purpose information retailer constructed on an open lakehouse structure, can be made out there on the AWS Market as a totally managed SaaS providing. This can be adopted with watsonx.ai and watsonx.governance, which can be out there on the platform in 2024.
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