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Saturday, October 21, 2023

Okta’s Help System Breach Exposes Buyer Information to Unidentified Menace Actors

Oct 21, 2023NewsroomInformation Breach / Cyber Assault

Data Breach

Identification companies supplier Okta on Friday disclosed a brand new safety incident that allowed unidentified risk actors to leverage stolen credentials to entry its assist case administration system.

“The risk actor was capable of view information uploaded by sure Okta prospects as a part of current assist instances,” David Bradbury, Okta’s chief safety officer, stated. “It must be famous that the Okta assist case administration system is separate from the manufacturing Okta service, which is absolutely operational and has not been impacted.”

The corporate additionally emphasised that its Auth0/CIC case administration system was not impacted by the breach, noting it has straight notified prospects who’ve been affected.

Nonetheless, it stated that the shopper assist system can be used to add HTTP Archive (HAR) information to duplicate finish person or administrator errors for troubleshooting functions.


“HAR information may include delicate knowledge, together with cookies and session tokens, that malicious actors can use to impersonate legitimate customers,” Okta warned.

It additional stated it labored with impacted prospects to make sure that the embedded session tokens had been revoked to stop their abuse.

Okta didn’t disclose the dimensions of the assault, when the incident happened, and when it detected the unauthorized entry. As of March 2023, it has greater than 17,000 prospects and manages round 50 billion customers.

That stated, BeyondTrust and Cloudflare are among the many two prospects who’ve confirmed they had been focused within the newest assist system assault.

“The threat-actor was capable of hijack a session token from a assist ticket which was created by a Cloudflare worker,” Cloudflare stated. “Utilizing the token extracted from Okta, the threat-actor accessed Cloudflare methods on October 18.”

Describing it as a classy assault, the online infrastructure and safety firm stated the risk actor behind the exercise compromised two separate Cloudflare worker accounts inside the Okta platform. It additionally stated that no buyer info or methods had been accessed because of the occasion.


BeyondTrust stated it notified Okta of the breach on October 2, 2023, however the assault on Cloudflare means that the adversary had entry to their assist methods at the least till October 18, 2023.

The identification administration companies agency stated its Okta administrator had uploaded a HAR file to the system on October 2 to resolve a assist situation, and that it detected suspicious exercise involving the session cookie inside half-hour of sharing the file. The tried assaults towards BeyondTrust had been finally unsuccessful.

“BeyondTrust instantly detected and remediated the assault by way of its personal identification instruments, Identification Safety Insights, leading to no affect or publicity to BeyondTrust’s infrastructure or to its prospects,” a spokesperson for the corporate instructed The Hacker Information.

The event is the most recent in a protracted record of safety mishaps which have singled out Okta over the previous few years. The corporate has develop into a high-value goal for hacking crews for the truth that its single sign-on (SSO) companies are utilized by a number of the largest firms on the planet.

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