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Wednesday, July 10, 2024

Cisco Black Belt Academy Unveils Enhanced Help Tracks

At Cisco Black Belt Academy, we’ve persistently positioned a excessive worth on our assist tracks to ensure seamless operations for our companions. With our unwavering dedication to superior service, we’re excited to introduce the newly enhanced Help Observe for FY24.

This improve enriches each stage of this system with a profound understanding of the newest technological developments. Our objective with these enhancements is to arm our companions with essentially the most superior troubleshooting strategies and the great know-how required to beat the challenges of right now’s technological atmosphere. Let’s dive into the small print of what Help Enablement at Black Belt appears to be like like:

Stage 1: Foundational Help Abilities

  • Self-Diagnosing Points: Be taught to determine and troubleshoot frequent issues independently, saving time and sources.
  • Preliminary Steps Earlier than Contacting TAC: Perceive the important steps to take earlier than escalating points to Cisco’s Technical Help Heart (TAC).
  • Cisco Good Account and Licensing: A cloud-based service that helps prospects handle their Cisco software program licenses and entitlements. The Help monitor of the Cisco Black Belt Academy covers arrange and handle Good Accounts, in addition to use the Cisco Software program Licensing Portal (SLP) to handle licenses.
  • Using Cisco Instruments and Bots: Get acquainted with Cisco’s suite of instruments and bots designed to streamline assist processes.
  • Have interaction TAC: Grasp the method of successfully partaking with TAC for extra advanced points.

Stage 2: Intermediate Help Strategies

  • Product Portfolio (Intro to Architectures & Options): Acquire a complete overview of Cisco’s product architectures and options.
  • Primary Troubleshooting: Construct foundational troubleshooting abilities to handle frequent technical points.
  • Greatest Practices: Be taught the perfect practices for sustaining and supporting Cisco merchandise.
  • Demo Labs: Have interaction with interactive demo labs to strengthen studying via sensible software.
  • Log Monitoring and Bug Identification: Develop abilities in monitoring logs and figuring out potential bugs.

Stage 3: Superior Troubleshooting and Options

  • Deep Dive into Structure Troubleshooting: Discover superior troubleshooting strategies for advanced architectural points.
  • Cross Structure Options: Be taught to troubleshoot points that span a number of architectures and methods.
  • Configuration Points & Upgrades: Tackle configuration points and carry out upgrades with confidence.
  • Palms-On Expertise Utilizing CTF Missions: Acquire sensible, hands-on expertise via Seize the Flag (CTF) missions that simulate real-world eventualities.

The refreshed Help Observe content material for FY24 is designed to offer Cisco companions with a structured, complete studying path that addresses each foundational and superior assist wants. By incorporating the most recent expertise developments and sensible insights, we make sure that our companions are well-equipped to ship distinctive assist and preserve clean operations for his or her prospects.

Go to the Black Belt Academy right now to discover the brand new content material and improve your troubleshooting abilities. Keep forward of the curve with Cisco’s newest assist coaching and guarantee your readiness to sort out any problem that comes your means.




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