Glowing Logic releases AI Assistant, its interactive resolution administration device

Glowing Logic introduced the launch of AI Assistant, an interactive device that permits customers to finish resolution administration duties via generative AI.

An add-on to the SMARTS resolution administration platform, AI Assistant gives guided, on-demand help all through the choice administration lifecycle. AI Assistant leverages a language studying mannequin (LLM) type of generative AI that has been pre-trained on numerous resolution administration duties. 

“We created SMARTS to present the enterprise facet extra management over their operational choices via an modern resolution administration platform,” Carlos Serrano-Morales, co-founder and CTO of Glowing Logic, stated in a media assertion. “AI Assistant is a superb addition to our host of instruments inside SMARTS that empower non-technical customers to effectively and successfully handle resolution logic. We have now a robust roadmap of additional LLM-supported instruments to extend enterprise analysts’ effectivity in creating, testing, and managing their operational choices.”

Glowing Logic, headquartered in Silicon Valley, works in direction of aiding organisations in automating and enhancing important choices of their every day enterprise operations and buyer interactions inside a low-code, no-code atmosphere. Its shopper base contains organisations within the monetary providers, insurance coverage, healthcare, retail, utilities, and IoT sectors.

Customers can have interaction with the AI Assistant via chat to carry out numerous duties utilizing pure language, together with creating and modifying venture belongings like information, resolution flows, and enterprise guidelines. The AI Assistant may generate clear explanations for resolution logic outcomes and supply solutions to product-related inquiries, providing summaries and hyperlinks to related info from SMARTS Documentation.

By AI Assistant, customers will have the ability to onboard extra rapidly, creator enterprise guidelines in a no-code method, and improve total transparency. 

Initially introduced final fall, the AI Assistant is a part of Glowing Logic’s Augmented Intelligence initiative. This initiative goals to utilise rising applied sciences corresponding to generative AI to streamline resolution administration for non-technical enterprise analysts and area consultants.